CUSTOMER SUPPORT
CONTACT US
et us know what you're after, and we'll check with our suppliers to see if it's available.
Many of your questions may already be answered in our FAQ, where we've covered almost everything you need to know.
If you still need assistance, please email us at kozycoutureza@gmail.com or fill out our contact form.
FAQ
01
I’ve found the sneakers I want but can’t select my size
For size and sneaker availability, please email us at kozycoutureza@gmail.com or DM us @kozy_couture. We’ll get back to you within 24 hours!
03
Is it safe to order online?
Absolutely! Our website is 100% secure, using the latest encryption technology to protect your personal information. We do not share your details with any third parties without your consent, ensuring a safe and trustworthy shopping experience.
05
Which methods of payments can I use?
We accept Debit/Savings and Credit cards through our secure YOCO portal for a seamless checkout experience. If you prefer an alternative payment method or need further assistance, please contact our team at kozycoutureza@gmail.com or DM us on @kozycouture. We’re here to ensure your payment process is both smooth and secure.
02
How do I make payment?
Simply select your desired sneaker from our store and follow the purchase prompts. Once you've added the item to your basket, proceed to checkout, where you'll be redirected to iKhohka to securely complete your payment using a Debit or Credit card.
04
Delivery - How much is it and how long does it take?
We offer a flat-rate delivery fee of R99 through our trusted partners, POSTNET and PAXI (PEP Stores Delivery System). If you prefer an alternative delivery method, please email us or reach out via our chat options to make arrangements.
06
You’ve sent me the wrong items
If your package isn’t as expected, please contact us immediately. Our team will promptly arrange for a collection of the incorrect items and dispatch the correct order to you as soon as possible.
07
Can I track my order ?
After completing your purchase, you’ll receive an order number that allows you to monitor your shipment in real time. If you have any questions or need further assistance, please don't hesitate to contact us via Instagram at @kozy_couture or email us at kozycoutureza@gmail.com. We're here to ensure your order arrives smoothly and to enhance your overall shopping experience.